Shipping policy

Thank you for visiting and shopping with THE NAIL JUICE. Following are the terms and conditions that constitute our Shipping Policy. We reserve the right to change or modify our policy at anytime without giving prior notification. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with THE NAIL JUICE.

You will receive a separate email with tracking number once your order ships. Order processing and delivery is approximately 6-10 business days domestic (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.

We do not offer expedited shipping at this time. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from usps/dhl/fedex to domestic/international mail carriers. Customers with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver. Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. The countries that require duties, taxes, handling and/or other miscellaneous fees are not included in the cost of your order.

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. THE NAIL JUICE®️ reserves the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and color selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed. Thank you. 

For customer service inquiries only, please email thenailjuicesumpreme@gmail.com. Our Customer Service team is available M-F 10am - 5pm est. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue. Be sure to include your order number and name as the subject when acquiring to assist with a faster response time. 

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team thenailjuicesupreme@gmail.com if you have not received your confirmation email after 24 hours of your purchase.

Please contact our Customer Service Team thenailjuicesupreme@gmail.com to report any discrepancies with your order. We will review all reports that are submitted within 2 days (48 hours) of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with order packing slip (please ensure order number is visible). 

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of carrier delivery date. Customer must include photos of the issue and a screenshot of your order confirmation email and packing slip if accessible. A member of our team will assist you in filing a claim with the carrier. Do not throw out any damaged items until the carrier has resolved your claim. Please note that THE NAIL JUICE®️ is not responsible for any damaged and or lost packages that occurred during transit. No refunds or store credit will be offered as all packages include carrier insurance.

THE NAIL JUICE®️ is not responsible for returned packages. If by any reason the shipment is returned, (the shipping address is incorrect, the carrier is unable to locate the recipient, etc.) customers will be charged for re-shipping the package to its proper destination (even if the order originally warranted free or reduced shipping). Once packaged arrives to our facility, a team member will contact you within 48hrs via email to confirm re-shipment address.