Refund policy

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. THE NAIL JUICE reserves the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and color selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed.

Please contact our Customer Service Team thenailjuicesupreme@gmail.com to report any discrepancies with your order. We will review all reports that are submitted within 2 days (48 hours) of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with order packing slip (please ensure order number is visible). 

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of carrier delivery date. Customer must include photos of the issue and a screenshot of your order confirmation email and packing slip if accessible. A member of our team will assist you in filing a claim with the carrier. Do not throw out any damaged items until the carrier has resolved your claim. Please note that THE NAIL JUICE is not responsible for any damaged and or lost packages that occurred during transit. No refunds or store credit will be offered as all packages include carrier insurance.

Occasionally, if we are not able to fulfill your order, you will be notified via email for any item that is currently out of stock. You will be issued a refund for the missing item(s).

Please note: Any order(s) that comes through that has been marked as an “Fraud Alert” by Shopify or PayPal, our system will automatically refund your order. Customers with any previous dispute will be ban from making future purchases.

Here at THE NAIL JUICE we value or customers and their experience however, customer takes full responsibility knowing what they are purchasing. Please note: All colors appear differently on different screens, different lighting, different swatches, and different skin tones. Some colors are more pigmented than others depending on the formula base. We do not offer substitutes or refunds of any kind. We recommend all customers to look up swatches of colors and product reviews on our website or @thenailjuice via Instagram.